Shipping Policy

Eligibility for Return

Returns will be accepted only if the customer has received a product that is:

• Damaged
• Defective
• Wrong item / Different product from the order

Products will not be accepted for return for any other reasons.

Damaged or Defective Products

If you receive a damaged or defective product:

• Do not accept the package if it is torn, tampered, or visibly damaged.
• If you suspect the package is damaged, please record an unboxing video while opening the package.
• The unboxing video will be required as proof for return or exchange requests.

Return Time Frame

If for any reason you wish to return a product, you must submit the return request within 3 days of receiving the order.

Conditions for Return

Please ensure the following conditions are met:

• The product must not be used.
• The product must be returned with original packaging.
• All tags, labels, accessories, and freebies must be included.

Once the returned item is received, our team will inspect the product and process the refund or exchange.

Return Charges

If a product is returned, a ₹150 return handling charge will be deducted from the refund amount.

Shipping charges are non-refundable.

Cash on Delivery (COD) Orders

For COD orders:

• The refund amount will be transferred to the customer’s bank account or UPI account.
• Shipping charges, COD charges, and ₹150 return handling charges will be deducted from the refund amount.

Exchange Policy

If you choose to exchange the product:

• The paid amount minus shipping charges and ₹150 return handling charge will be adjusted against the price of the new item.

Non-Returnable / Non-Refundable Items

In certain situations, returns or exchanges may not be accepted.

Returns will not be accepted for:

• Products purchased from the SALE section
• Return requests made after the specified return period
• Products with missing tags, labels, packaging, or accessories
• Products damaged due to misuse or improper handling
• Products with tampered or missing serial numbers
• Fragile products, cosmetics, attars, body sprays
• Electronic items, toys, watches, clocks, and similar products
• Custom-made or made-to-order products
• Clothing items under Men, Women, and Kids categories that are custom made

Order Cancellation

You can cancel your order before the product has been shipped.

If the order is successfully cancelled before shipping, the full order amount will be refunded.

Refund Process

Refunds will be processed after the returned product is received and verified by our team.

Refund processing may take 3 to 5 working days, after which the amount will be credited to your bank account or UPI account.