Return, Refund & Cancellation Policy

1. Eligibility for Return

Returns will be accepted only if you have received a product that is:

• Damaged
• Defective
• Wrong item or incorrect product received

2. Damaged or Defective Products

• Please do not accept the order if the package is torn, tampered, damaged, or shows signs of leakage.
• If you suspect damage, kindly record a clear unboxing video to claim a return or exchange.

3. Return Time Frame

If you wish to request a refund or exchange, you may return your item(s) within 3 days of receiving your order.

Please note:

• A ₹150 return handling charge may be deducted from the refund amount.
• The product(s) must not be used
• The product(s) should be returned in the original packaging
• Once we receive the item(s), we will inspect and process the request
• Shipping charges are non-refundable
• Refund to Store Wallet, after deducting shipping and COD charges
• For exchanges, the paid amount (minus shipping charges) will be adjusted against the new item or added as Store Credit

4. Non-Returnable / Non-Refundable Items

In certain scenarios, returns or exchanges may not be supported.

• Items purchased from the SALE section
• Products sold on an "As Is" basis
• Requests made outside the specified return period
• Missing tags, labels, original packaging, freebies, or accessories
• Products covered under manufacturer warranty
• Items damaged due to misuse or incidental damage
• Used or installed consumable products
• Products with tampered or missing serial numbers
• Made-to-order or custom jewellery
• Fragile items, cosmetics, attars, body sprays
• Electronic items such as toys, watches, clocks, etc.
• Custom-made apparels under Men, Women & Kids categories

5. Order Cancellation Policy

• Orders can be cancelled online before shipment
• If cancelled successfully, the full order amount will be refunded
• Refunds are credited as Store Credit to the customer’s Amogamart account

6. Refunds for International Orders

In certain cases, refunds may be initiated due to stock unavailability. For returns or exchanges, refunds will be processed after the item reaches our warehouse.

Refund processing may take 3–5 business days to process and will be credited to your bank account. In most cases, refunds are processed sooner.